Product Condition Types
The condition type
(see below) of each product is stated on its Product Information page.
We want all our customers to be totally satisfied with the products they
have won at online auctions at GraysOnline. The Product Information page therefore provides detailed
information about each product to help you make an informed decision
about whether or not you wish to bid on it in our online auctions.
The conditions of our products are classified as follows:
New
These
products are new and unused. They are in their original packaging
complete with manuals and other accessories. In the case of some
computer products such as Hard Drives, they may be packaged in a
plain outer carton (OEM box). OEM stands for Original Equipment
Manufacturer, and is a term used when a product was manufactured
as part of a larger whole.
Demo
Manufacturers or distributors will frequently put products out for display,
demonstration and evaluation purposes. These products usually see very little,
if any, use. The product had not been sold by the manufacturer or
distributor to anyone else before GraysOnline acquired it to sell in our
auctions. These products have undergone testing to ensure they function
according to the manufacturer's specifications. Please note, however,
that some individual products may show signs of wear, and those
products are purchased in the auction subject to those signs of
wear.
Resealed
The
product either:
a) may have been removed from its packaging by the manufacturer
for testing or other purposes; or
b) may have been opened and returned by a customer with little or
no use.
In either case, some accessories may vary from standard (e.g software, manuals etc).
Product in most cases is in the original carton.
Reconditioned
The
product has been used, but has subsequently been tested by the manufacturer
or the distributor to ensure everything works, and it is guaranteed
to meet all original manufacturer specifications.
Some accessories may vary from standard (e.g software, manuals may be missing etc).
Some individual
products may show signs of wear and these products are purchased in the
auction subject to those signs of wear.
Used
The product has been used and has not been subsequently tested by the
manufacturer or the distributor to ensure that everything works, and it
is not guaranteed to meet the original manufacturer specifications.
Some individual products may show signs of wear or minor damage and these
products are purchased in the auction subject to an "as is"
basis.
Ex Lease
These are products that are ex lease / rental and have been returned to the lease
company / financial institution. They have subsequently been tested for visual and
functional defects.
Note that these products are used and do not have original packaging. They may show
signs of wear including marking and surface scratching.
Please read the 'Sale Overview' page for specific 'Ex Lease' units and note the
warranty statement.
NOTE:
All products are limited to supply on hand. We make no guarantee
of continued availability. The active nature of auctions makes it
impossible for us to guarantee that we will be able to replace or
exchange products that are found to be defective on delivery.
