Please note that GraysOnline auctions will deliver product(s) from most but not all online auctions. The Sale Overview for each online auction and/or Lot Description will clearly indicate whether we will deliver the product(s) for that auction, or whether the product(s) are for personal collection.
Selecting a Delivery Address
It is very important that you select a delivery address where deliveries can be made during business hours between Monday and Friday.
If you wish to change your delivery address at anytime, just go to My Info and click Edit next to Delivery Address Summary. Any changes will apply to all subsequent online auctions that you participate in, but will not apply to any online auctions that have already closed. Therefore if you want to change your delivery address, be sure to do so before the online auction closes.
When will my product be delivered?
The expected date of delivery for each item offered on online auctions at GraysOnline is clearly displayed on the Sale Overview page.
Delivery Options and Costs
The delivery fee (if applicable) for each item in an online auction at GraysOnline can be calculated using the Freight Calculator on the lot page.
NOTE: Delivery fees are quoted on a per item basis. In other words, if you win two items in a Lot, you will be charged twice the delivery fee, unless consolidated freight is specifically offered for that auction. Please refer to each Sale Overview for these details.
All items to be delivered must be delivered to a specified premises and receipt of such items must be acknowledged by signature. You may not make a request directly to the courier company authorising them to deliver to another address, nor can you authorise for the goods to be delivered to your or another address without signature (Left as Instructed). If you contravene this clause you waive your right to personal delivery, and you shall accept all responsibility for any loss or damage caused to the goods and release GraysOnline from any liability for any loss or damage caused.
Delivery (Other)
The delivery charges specified within the site will be charged to the successful bidder. These charges include one delivery attempt by our nominated courier. A re-delivery fee of $15 will be payable by the purchaser if the courier is unable to delivery on the first attempt (excepting deliveries undertaken by Australia Post who will have a card requesting collection from the local Australia Post outlet). The re-delivery fee will be charged to the purchasers specified credit card account by GraysOnline, and you hereby authorise us to charge your credit card.
Unless outlined in the Sale Overview, delivery of bulky goods (eg large TVs, furniture, whitegoods etc) assumes ground floor front door delivery.
Delivery enquires
Please refer to each Sale Overview for delivery details (if applicable). If you have a delivery enquiry and would like to contact our Customer Service team, please click here to send an e-mail. Please include your Login, Sale and Lot number of the auction so that we may assist you quickly.
Click here to read the complete Bidders Agreement.
