|Privacy & Security - Online Auctions
and Security of your personal information collected at our online auction
is very important to us. In order for us to gain and maintain your continued patronage, GraysOnline operates under
a strict code of conduct for our online auctions, detailed below
in our Privacy Statement.
By registering for online auctions with GraysOnline, you consent to the use and disclosure of your
personal information as described in this privacy statement.
1. Why do I need to supply personal information to participate in online auction?
GraysOnline requires your personal information
in order that we can process your online bids including processing payment of amounts to us if you are the Winning Bidder.
You can also register with us to tell us
auctions you are interested in. Naturally, you must be a registered customer
prior to placing any online bids for an auction with GraysOnline. You
can view all online auctions at any time, but you will need to register
before you can bid at an online auction. We also require personal
information to improve the service we provide to you, such as by
giving you details of auctions you might be interested in.
When is personal information collected
three areas on the site
where you may enter and submit personal information. The first area is the
Online Auction Registration Form that will need to be completed prior
to placing an online bid at an auction. The second area is your
Profile where you can modify or update some of your personal information
such as the delivery address for your purchases or your telephone
The third area is Graymail where
you give in your details of auctions in which you may
We will also collect information when you submit an online bid at an online auction(such as what
you are bidding for and how much you bid). In addition, the GraysOnline
server automatically collects certain information about your use
of our service. The information collected in each case is described
3. Are my personal details safe when being transmitted to you
All transmission of personal information is protected using SSL encrypted transmission between your Web browser and our Web server. You will know when transmitted data is safe by a security notice when you enter a secure page, and by the presence of an icon on your browser, either a key for Netscape or a lock for Microsoft Internet Explorer. The pages where you submit your account information, place a bid, and receive confirmation of a successful bid are all covered by our strong security measures. Additionally, secure web pages can be identified by the URL. A standard page will begin with 'http://' where as a secure web page will begin with 'https://'.
4. What personal information is collected
GraysOnline Online Auction Registration Form requires
potential bidders at an online auction to provide:
Again, we stress that this
information is transmitted from your Web Browser to our Web server
in a secure encrypted format to ensure that your privacy is protected. If
the information under 4(a) is not provided then we will be
unable to process your bids at an online auction or contact you when
items of interest to you come up for auction.
contact details and billing information (such as name, password/login,
address, e-mail address, delivery and billing address), credit card
details and expiry date.
information such as how you heard about us, whether your purchase
is for personal or business use and where you are connected to
As stated above, we will
also collect information about the bids you submit for our online
auctions such as what you are bidding for, how much you bid, quantity
of goods you are bidding for, plus payment if you are the winning bidder.
If you send us correspondence we may also
collect this and keep it on your account file.
The GraysOnline server automatically collects additional information about
your use of our service. This information can be described as "navigational
data" and comprises: browser type; IP address; the URL you come
from and go to; links to other sites you click on; the pages you
view on our site and time spent on it; cookies; your domain type
and service provider. It is standard for many sites to collect this
type of information in order to enable them to monitor usage of
a site and improve site content and navigation.
When a GraysOnline web page is requested and viewed, that request is logged on our servers with
information including the IP address of the computer that requested the page. An IP
(Internet Protocol) address is a unique string of numbers that identifies a computer
or server on the Internet. These numbers are normally shown in groups separated by
periods. Your IP address is stored in our bidder database whenever you place a bid,
and may be used for various purposes including:-
- To increase the level of customer security. IP addresses can be used to validate your bids.
- Diagnose service or system problems reported by our users that may be associated with
IP addresses controlled by a specific Internet Service Provider (ISP)
Where will my personal information be used.
information such as contact details
and billing information is collected in order that we can
efficiently process your registration and your bids at online auctions.
We also want to make
your experience online a satisfying and safe one by making it easier
and more rewarding for you to use our services. We therefore ask you
to provide other personal information such as purchasing preferences and
demographic data. Naturally, we want you to come back
and visit us regularly, so we use the data you supply to us, and
your bidding history at online auctions to tailor the content we display to
you according to your preferences. We may also use it to advise you
when certain items of interest to you come up for bidding at
auction. Should you so choose, you can opt-out of receiving
communications from us at any time, by visiting the graymail
section, and follow the instructions to unsubscribe.
data collected by our system that identifies you personally will
not be used. Rather, GraysOnline may combine navigational data and use
the aggregated results (ie results which do not identify any individual)
in order to create a better online experience for you. We do this
by using the aggregated data to monitor site usage, for marketing
to banner advertisers and to improve the look, content and navigation
of the site.
Will my personal information be given to anyone else
does supply your name, delivery address and telephone number to
our courier for the dispatch of your purchases, but we require them
to keep this information confidential. In addition, your details may be passed on to third parties where
necessary, for the purpose of processing and collecting any amounts which may become payable by you to us.
Your initials and the name of your suburb and state are disclosed while you are bidding in
an online auction. The reason for this disclosure is to allow actual and potential bidders to
track the bidding for particular items at online auctions.
The reason for this disclosure is to allow actual and potential bidders to
track the bidding for particular items at online auctions.
in your browser file on your hard drive and help us collect general
information about visitor behaviour on our site, track password
functions and to help us develop better functionality within our
site. Cookies do not capture or track any personal information and
cannot identify individual users.
You may also elect not to accept cookies
on your browser. This should not adversely affect your experience
when visiting the GraysOnline superstore.
Our site may from time to time contain links to other sites. We stress
you should check this with them.
How will GraysOnline keep my personal information safe
important thing to remember here is to always keep your GraysOnline login and
password secret. Never give your login and password to anyone. GraysOnline encrypts
the transmission of personal data between your Web browser and our Web
server so information remains secure when sent to us. Additionally, personal
information received from you is stored in a system that is not connected
to the Internet and is not accessible in any way. GraysOnline operates with a
DigiCert Digital Server Certificate, featuring today's state of the art
cryptographic techniques to ensure that Digital ID's are not forged or
Can I correct or update my personal information
Once you have
for online auctions with GraysOnline, you may at anytime access
and modify the personal information you provided in the Registration
Form by visiting My Info.
This includes updating your delivery address to ensure items are
sent to the correct location or providing an updated contact telephone
number should we need to contact you regarding delivery as well
as altering your credit and details.
In order to ensure that we can provide you
most efficient service we ask that you alter your profile, if necessary,
before submitting further online bids for online auctions. You can also
add or delete or alter your purchase preferences so that we can
provide you with a better service . The My Info section
of the GraysOnline web site will also allow you to review other
information such as your bidding history at online auction.
also take reasonable steps to destroy or permanently de-identify
personal information if it is no longer required or if you ask us to do
so because you no longer intend to use our site. However, due to
technical and accounting constraints your personal information may not
be completely destroyed. GraysOnline may also need to retain personal information
in order to fulfil legal responsibilities or resolve disputes which may
9. Contacting GraysOnline
it is in our interest to protect your privacy in order that we develop
a long and trusted relationship with you. If at anytime you have
any questions regarding this Privacy Statement, the practices of
this site or dealings with this Web site, you can contact:
10. Online Auction
Privacy Statement Updates
Grays Auctions Ltd
38 Canaveral Drive
Phone: 09 477 0206
Fax: 09 476 4406
GraysOnline strives to comply with industry
privacy codes as and when they are developed.
We may amend our Online
Auctions Privacy Statement if further privacy legislation and/or
self-regulatory codes are introduced.
These amendments will
take effect from the time of posting and you should check back from time
to time for any such amendments.